Protecting your personal details on our website
Last updated: 17/10/2012
The Website is brought you by sow2plant. Sow2plant believes it is important to protect your personal data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This Policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking the box on an application form or contract. You may change your mind at any time by emailing us at the address below.
We may collect the following information:
- Contact Name and email address
- Demographic Information such as Post code, preference and interests
- Telephone Number
- Other information relevant to customer surveys and/or offers
What we do with the information that we gather.
We require this information to understand your needs and provide you with a better service, and particular for the following reasons:
- Internal Record keeping
- We may also use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information that which we think you may find interesting using the email address you have provided.
- From time to time, we may use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard information that we collect online.
” We do not store credit card details nor do we share customer details with any 3rd parties”
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its application to your needs, likes and dislikes by gathering information and remembering information about your preferences.
We use traffic logs cookies to identify which pages are being used. This helps us analyse data about web traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical purposes and then the data is removed from our system.
Overall, cookies help provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any other information about you, other which data you decide to share with us.
You can choose or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you taking full advantage of the website.
Links to other Websites
Our website may contain certain links to other websites of interest. However, once you have used these links to leave our site, you should note we do not have control over that or any other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting these sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If you would like a copy of this information please email us at:firstname.lastname@example.org
If you believe any information you believe is incorrect or incomplete about you, please email as soon as possible. We will promptly correct any information found to be incorrect.
Terms and Conditions
The following terms and conditions for the sale of goods (‘the conditions’) will govern all contracts
for sale that we enter into with you, the Customer, to the exclusion of all other Terms and Conditions. Please read these terms and conditions carefully.
1.These conditions do not affect your statutory rights.
2.We will happily treat each order for goods as an offer by you to purchase the goods subject to these conditions. You are deemed to accept the Conditions when you place an order with us. The email response sent to you to acknowledge receipt of your order does not constitute acceptance of it. Your offer is accepted and our contract begins with you, our valued customer, when the goods are dispatched.
3. Your order for goods is subject to availability. If we are unable to supply goods to you for any reason we will try to inform you of the situation and refund any monies paid. If your goods are not available for more than 28 days we will endeavour to contact you and offer you a refund. If, however, you have not received your goods after 28 days and we have not contacted you please contact us.
We will not be responsible for compensating you for any other losses which you may suffer if we do not supply goods. We do not often have problems with our suppliers, but this does happen from time to time.
4.Many of the goods we sell are of a technical nature and while we endeavour to keep the specifications up to date this are not always possible to keep 100% up to date.
All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods.
We try to give as much as possible a clear idea of the plants and seeds that we are selling.
However plants will vary in size, shape and colours between different specimens. The information, illustrations and descriptions are for guidance only. Our plants and seeds are sourced direct from the growers and meet with British Standards and EU regulations.
Plant sizes are approximate. Plants grow individually and our suppliers make every effort to ensure that all plants supplied are at least the minimum of the size range that is indicated.
Occasionally plants are slightly smaller sometimes at the beginning of the growing season and equally sometimes taller than indicated at the end of the growing season.
Seed varieties germinate at different rates and whilst these seeds have been tested by the grower they may be times when seeds do not germinate, although this is rare occurrence provided you adhere to the growing instructions supplied.
5. Goods, other than faulty goods, may be returned to us within 14 working days of the date of receipt by you of the goods. All goods must be returned in ‘as new’ condition with the original packaging unopened.
Unfortunately, goods that don’t comply with this condition may not be returned. Where goods are returned in accordance with this provision, we will happily reimburse and money already paid by you, excluding any delivery costs incurred by us. We will reimburse you within 30 days of our receipt of the returned goods.
6.As you can appreciate, we shall not be liable to you for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control, including, without limitation; acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations
7.Seed packets will be despatched by Royal Mail 1st Class letter post. Larger items will be delivered by courier and will require a signature upon receipt. If you are unable to sign for a delivery we will do our utmost to let you know when we intend to deliver the goods again. If you refuse delivery of a product, you may be responsible for the cost of the delivery and the cost of returning the goods to us.
8.Please see our shipping terms
9.The price for goods will be stipulated on the website at the time when you place the order. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or due to an error or omission the price published for the goods on the website are wrong.
We try to ensure that all prices on the website are accurate, but the price on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.
10.Payment for the goods must be made by you in accordance with our payment terms. We accept no responsibility if any of the details you provide to us are incorrect or if any order is held up because of incorrect details.
11. All prices on the website are in Pounds and Sterling and inclusive of Vat. Delivery charges are exclusive, please see shipping information.
12.The contract between us shall be deemed to have been made in England and shall be governed by the laws of England and Wales. We operate a complaints procedure which we will try to resolve any disputes when they first arrive. We will endeavour to acknowledge all complaints within 7 working days. If you have a complaint please contact us on the Contact page.
13.These Terms and conditions are subject to change at any time without prior notice to you. Any such contract will not affect any contract subsisting between us at the time of change.
Website Terms and Conditions of Use
This Website is operated by Sow2plant
2.1We grant you, the user, a non-exclusive license to use this website upon the following Terms and conditions.
2.2 We may terminate this license at any time without prior notice.
3. Materials in Site
3.1 This website contains material which is owned by or licensed by us. This material includes but not limited to, Design, layout, look appearance and graphics. It is protected by intellectual property laws including, but limited to copyright
3.2 All trademarks reproduced on this website, which are not the property of, or licensed to us are acknowledged on the website.
3.3 You may view, use, download and store material on this website for personal and research use only. Commercial use of the material on this website is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without prior written consent is prohibited.
3.4 Unauthorised use of this website may give rise to claim for damages and/or be a criminal offence.
4.Accuracy of information
4.1 The information on this website is given in good faith. It is subject to change without notice. We are responsible for any inaccuracies and make no representation and give no warranty to its accuracy. Please see our ‘Terms and Conditions of Sale’ regarding the basis we will supply goods and services to you.
4.2 The information on this website should be not be relied upon and does not constitute any form of advice or recommendation. By using this website you confirm that you not have relied on any such information. Any arrangements made between you and any third parties named referred to on this website are entirely at your sole risk and responsibility.
4.3 Nothing on this website is intended to be nor should be construed as an offer into a contractual relationship.
5.1 This website contains links to other websites. We accept no responsibility or liability for the
Content of other websites which is not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website.
5.2 You may not create a link to this website from any other website without prior written Consent.
6.1 We do not guarantee that this website is compatible with all hardware and software which may be used by visitors to this site.
6.2We will be under no liability to you whatsoever whether in contract,(including negligence),
Breach of statutory duty, restitution or otherwise for any injury or death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss)howsoever arising out of or in connection with the use of this website or the use, accessing, downloading or reliance on any information or any other materials contained in this website or any communication from us regarding the same.
6.3 These terms do not exclude our liability (if any) to you for personal injury or death Resulting from our negligence, for fraud or any matter which it would be illegal for us to exclude or attempt to exclude our liability.
7.Complete Agreement. These Terms and Conditions (including the Privacy Statement) contain all the terms which you have agreed with us in relation to the use of this website.
8.Jurisdiction and acceptance of these Terms and Conditions
8.1This website is operated by us Sow2plant from our office in England. The formation existence, construction performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by English Law and where a dispute arises in Wales, the applicable law will be English law as applied in Wales. The English and Welsh courts shall have jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of this website.